## Thinking Path > - Paperclip is the open source app people use to manage AI agents for work. > - Slack connections let people start and continue agent tasks. > - The Require at-mention setting currently applies to channels and direct messages. > - A person who sends a direct message has already selected the agent. > - This pull request exempts direct messages from mention checks, including queued work. > - People can talk normally in DMs while channel messages keep the configured mention rule. ## Linked Issues or Issue Description Refs #15612, which introduced the Require at-mention setting. Searches found no duplicate PR for the DM exemption. **What happened?** With Require at-mention enabled, a plain Slack DM does not start or continue agent work. New Slack connections enable the setting by default. **Expected behavior** Direct messages do not need an at-mention. Top-level DM replies remain top-level. Channel messages and channel thread replies still follow the saved mention setting. **Steps to reproduce** 1. Enable Allow direct messages and Require at-mention on a Slack connection. 2. Send a plain DM from an authorized sender. 3. Confirm the agent responds without an at-mention. Send a plain follow-up and confirm it also works. 4. Confirm unmentioned channel messages remain filtered when Require at-mention is enabled. 5. Disable Allow direct messages and confirm new DMs remain blocked. **Paperclip version or commit** Source baseline: `eb06c9fedd`. **Deployment mode** Built from source. Automated tests use disposable local Postgres and provider fixtures. This change has not been deployed or retested in live Slack. ## What Changed - Exempt DMs at inbound admission, task mutation, work authorization, and heartbeat queue claim. - Keep channel mention checks and all existing sender, endpoint, and destination checks. - Update regressions for new connections, follow-ups, deferred delivery, and coalesced queued messages. - Clarify the Slack settings copy, connection documentation, and verification maps. - Refresh the affected Storybook review references after source inspection. ## Verification - Passed 55 Slack and durable scheduler tests with Vitest on the current rebased commit, including admission through the extracted inbound module. - Passed `pnpm -r typecheck` and `pnpm build` on the rebased PR commit. - Passed token gates and map checks. - Passed Storybook catalog validation after rebase: 223 files and 2,210 stories. - Full local `pnpm test:run` was stopped before completion after three failures in the unchanged tool-access suite. All 418 tests in that suite passed in a standalone rerun. The focused regressions passed; full GitHub CI remains the merge gate. - Greptile reviewed commit `b0293fa6571403c5e01c30bb7b5fcc5e91b88c97`: 5/5, with no findings or unresolved review threads. All 55 GitHub checks passed on this commit; two optional Storybook jobs were skipped. - No live Slack messages were sent during implementation verification. ## Risks Existing Slack connections now accept authorized plain DMs even when Require at-mention is enabled. Allow direct messages and sender authorization still apply. Queued DM work follows the same exemption. Channel behavior and DM reply routing are unchanged. No schema or migration change is required. ## Model Used OpenAI GPT-6, running as Codex, with reasoning, tool use, and code execution. The runtime does not expose a more specific model ID or context-window size. ## Checklist - [x] I have included a thinking path that traces from project context to this change - [x] I have specified the model used (with version and capability details) - [x] I have checked ROADMAP.md and confirmed this PR does not duplicate planned core work - [x] I have searched GitHub for duplicate or related PRs and linked them above - [x] I have either (a) linked existing issues with `Fixes: #` / `Closes #` / `Refs #` OR (b) described the issue in-PR following the relevant issue template - [x] I have not referenced internal/instance-local Paperclip issues or links (only public GitHub `#NNN` / `github.com/paperclipai/paperclip` URLs) - [x] My branch name describes the change (e.g. `docs/...`, `fix/...`) and contains no internal Paperclip ticket id or instance-derived details - [x] I have run tests locally and they pass - [x] I have added or updated tests where applicable - [x] I have updated relevant documentation to reflect my changes - [x] I have considered and documented any risks above - [x] All Paperclip CI gates are green - [x] Greptile is 5/5 with no open P2s, recommendations, or follow-ups - [x] I will address all Greptile and reviewer comments before requesting merge Co-authored-by: Paperclip <noreply@paperclip.ing>
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External chat and email conversations
People can talk to an assigned agent through configured external channels, bind their identity, exchange files, and inspect delivery state. Each provider has a different identity, threading, and attachment contract.
Implementation: endpoint setup, endpoint detail, email setup.
Agent access: companion.
Sub-features
providers: configure the available Slack, Discord, Microsoft Teams, Telegram, GitHub, AgentMail, and experimental iMessage Photon paths; availability still depends on gates and provider support.identity: link the external sender to the intended authorized Paperclip identity.conversation: route inbound messages to the selected agent and send replies to the correct thread.attachments: transfer supported files with inspectable delivery and failure states.lifecycle: inspect endpoint activity, repair auth, and disable delivery when required.
How to get to it (user POV)
external-thread
Message the configured bot/address from its external provider and follow the corresponding Paperclip conversation/task.
endpoint-management
Open /apps/chat/:endpointId/settings and the endpoint’s other available tabs; identity confirmation uses /chat-identity/confirm.
Driving it with Playwright and provider clients
Preconditions: follow the baseline. Use a
test provider account/channel with permission to send messages. Gates differ:
AgentMail bypasses the chat-connectors UI gate, GitHub uses
enableGitHubReviewBots, and other chat providers use enableChatConnectors.
Setup is covered in connection setup.
external-thread
Automated: channel integration uses provider fixtures; it does not prove a live Slack, Discord, Teams, Telegram, GitHub, email, or Photon delivery.
Manual: For each supported provider being changed, send a unique message, verify the intended agent/company receives it, and inspect the actual external reply in the original thread. Repeat with an unlinked/unauthorized sender, duplicate inbound delivery, and one supported attachment. Record provider-specific results separately.
For Slack, enable Require at-mention and Allow direct messages. Send a plain DM and follow up without a mention: both should reach the agent, with top-level replies to top-level DMs. Channel messages and thread replies still require a mention when that setting is enabled. Disable direct messages and confirm a plain DM is rejected. Use a private channel for threaded conversations.
endpoint-management
Automated: channel integration covers shared endpoint/delivery behavior; live credential repair and provider ownership remain manual checks.
Manual: Inspect the bound agent and identity, recent activity, and delivery failure details. Repair a disposable credential, retry a safe message when offered, and verify exactly one external reply. Disable the endpoint and confirm new traffic is not silently processed.
Configure optional project and workspace defaults at the connection and destination levels. Start a new conversation and inspect its task workspace. Verify that inheritance, an explicit selection, and clearing a default remain distinct. Changing defaults must not move an existing conversation or interrupt its run.
Gotchas
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Visibility flags do not pause existing delivery. Disable the disposable endpoint itself to test stopped traffic.
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One provider’s passing fixture does not qualify another provider or live delivery.
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An accepted send request does not prove the recipient received the message or file.
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Use steering and questions for their channel-specific interaction checks.