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DottaandClaude Opus 5.5 e37ab23dbc fix: hold an agent's new work while its provider usage limit is active (#19246)
## Thinking Path

> - Paperclip is the open source app people use to manage AI agents for
work
> - Routine-driven agents run on the native Runner through ACP harnesses
such as Claude
> - When the agent's provider account runs out of allowance, every new
wake for that agent fails the same way
> - The ACP harness reported the exhausted allowance as a generic
"terminal limit failure" with an `unknown` category, so Paperclip could
not tell it from a context or turn limit
> - Paperclip recorded a reset time only for the failing run's own
startup retry; other wakes of the same agent kept dispatching, each
spent about two minutes on workspace setup, and then failed
> - This pull request classifies the limit, keeps its reset time, and
holds the agent's new work until that reset
> - The benefit is that a limited agent stops burning runs, shows a
clear "waiting for usage limit reset" state with a time, and resumes its
queued work after the reset

## Linked Issues or Issue Description

Refs #13148
Refs #13379

**What happened?**
A routine-driven Claude agent on the native Runner failed 29 times in
about 15 hours. 20 runs failed with `native_provider_terminal_failed`
and "ACP agent reported a terminal limit failure." The recorded provider
failure had category `unknown`. 6 runs failed with
`provider_session_open_rejected`. Their `session.open` result is
`command_execution_failed` with classification `provider_rate_limit`,
and the provider failure is HTTP 429 `rate_limit` ("would exceed your
account's rate limit"). The startup retry of one such run recorded a
cooldown until one hour later. A new wake for a different task of the
same agent dispatched 16 minutes later, spent two minutes on workspace
setup, and failed with the same 429. Separately, 4 runs failed with
"Project authentication conflicts with this agent's managed AI
connection". That message did not say which file or setting conflicted.
The same message was also shown when the check could not finish.

**What did you expect?**
A provider usage limit is classified distinctly. Paperclip records the
reset time when the provider reports one. New work for that agent waits
for the reset with a visible reason. Queued work resumes after the
reset, and no doomed run starts. A configuration conflict is reported
only when one is found, and the message names the file to fix.

**Steps to reproduce**
1. Use a native Runner agent with a Claude ACP harness whose account is
rate limited or out of usage.
2. Let a routine or assignment wake the agent on several tasks.
3. See each run fail with a generic terminal limit failure or a
`session.open` rejection, and see new runs keep starting.

## What Changed

- Runner: The ACPX turn now receives the typed AIR session failure
(`onTerminalSessionFailure`) through the runtime host and the ACPX port.
The sidecar adds the provider's title to the provider failure message.
Only a rate-limit or quota title becomes `rate_limit` or
`quota_exhausted`. Context, turn and configured budget limits stay
`unknown`. The failure details stay private.
- Server: A native `turn.failed` with a `rate_limit` or
`quota_exhausted` provider failure is now `native_provider_usage_limit`,
the same code as the Codex usage-limit terminal.
- Server: `agentProviderLimitCooldown` (extracted from the startup
retry) also reads a reset clock in the provider's wording, such as
"resets 2am (UTC)". The clock parser moved from the recovery service to
`provider-quota-reset.ts` without changes.
- Server: New `heartbeat/provider-limit-wait.ts`. Before any workspace
or provider work, a queued run for an agent with an active provider
limit is cancelled as `provider_limit_wait`. The run records the reset
time, whether the provider reported it, the category and the run that
reported the limit. Paperclip schedules one retry of the same wake at
the reset through the existing AI connection wait lane. That lane does
not consume the failure retry budget. Manual runs, recovering runs,
conversation turns and pool-routed connections are not held.
- Server: The execution projection shows "Waiting for usage limit reset"
with the reset time and the next step.
- Server: Only a found project authentication conflict is a
configuration failure. Its message names the project file and the
settings to remove. A check that cannot finish (timeout or another exit
code) is now an ordinary failure, not a configuration conflict.
- Docs: `doc/execution-semantics.md` describes the agent-level limit
wait.

## Verification

Red before the fix, green after:
- `server/src/__tests__/heartbeat-provider-limit-wait.test.ts`: An
automation wake after a 429 `session.open` rejection dispatched the
adapter before the fix. Now the run is cancelled as
`provider_limit_wait` and a scheduled retry exists at the reset. After
the reset passes, the retry is promoted and the work succeeds. A manual
run, a later success, expired evidence and an unclassified terminal
still dispatch.
- `native-startup-retry.integration.test.ts`: "reads the reset clock
from an ACP terminal limit failure's provider wording" (it fell back to
one hour before).
- `native-session-executor.test.ts`: An ACP `turn.failed` with a typed
`quota_exhausted` or `rate_limit` failure is a usage-limit terminal;
`unknown` is not.
- `packages/paperclip-runner/src/drivers/provider-failure.test.ts`: A
typed AIR limit title is kept and classified; context, turn and budget
limits are not; details do not leak.
- `execution-projection.test.ts`, `ai-connections.test.ts`: The wait
label, and conflict versus unfinished check.
- Safety cases: `runtime-host.test.ts` and
`codex-runtime-adapter.test.ts` forward the callback. The existing
startup retry, provider capacity, recovery classification, legacy
reconciliation, retry scheduling and execution configuration suites
pass.

Commands:
- `cd server && npx vitest run
src/__tests__/heartbeat-provider-limit-wait.test.ts
src/__tests__/ai-connections.test.ts src/services/native-runtime/
src/services/recovery/ src/services/execution-projection.test.ts
src/services/legacy-execution-recovery.test.ts
src/__tests__/heartbeat-retry-scheduling.test.ts
src/__tests__/heartbeat-execution-configuration.test.ts`
- `cd packages/paperclip-runner && npx vitest run
src/drivers/provider-failure.test.ts
src/drivers/acpx/runtime-host.test.ts
src/drivers/acpx/codex-runtime-adapter.test.ts
src/cli/acpx-runtime-sidecar.test.ts`
- `tsc --noEmit` for server and paperclip-runner; the ACPX sidecar and
provider-failure contract checks pass.

I did not run a live provider limit on staging. The live evidence is the
staging run records for the affected agent, which I read only.

## Risks

- The limit evidence is per agent, not per account. If the board changes
the agent's AI connection, automatic wakes can still wait until the old
reset (at most one hour when no reset was reported, and at most one
day). A manual run is not held, and one successful run clears the
evidence.
- A new wake that arrives during a limit is now cancelled and retried at
the reset, instead of failing. The task stays in its status, and the run
shows the reset time.
- The Runner change takes effect when the provider pack is rebuilt and
deployed. Until then, the server still holds new work using the existing
`rate_limit` evidence from `session.open` rejections.
- A turn terminal with a typed rate limit or quota is now
`native_provider_usage_limit` instead of
`native_provider_terminal_failed`. Both are terminal and board-owned.
The recovery text now asks the board to restore provider usage capacity.

> For core feature work, check [`ROADMAP.md`](ROADMAP.md) first and
discuss it in `#dev` before opening the PR. Feature PRs that overlap
with planned core work may need to be redirected — check the roadmap
first. See `CONTRIBUTING.md`.

## Model Used

- Claude Opus 5.5 (`claude-opus-5-5`), Anthropic, used through Claude
Code with tool use (shell, file edits, browser reads of staging run
records) and extended reasoning.

## Checklist

- [x] I have included a thinking path that traces from project context
to this change
- [x] I have specified the model used (with version and capability
details)
- [x] I have checked ROADMAP.md and confirmed this PR does not duplicate
planned core work
- [x] I have searched GitHub for duplicate or related PRs and linked
them above
- [x] I have either (a) linked existing issues with `Fixes: #` / `Closes
#` / `Refs #` OR (b) described the issue in-PR following the relevant
issue template
- [x] I have not referenced internal/instance-local Paperclip issues or
links (only public GitHub `#NNN` / `github.com/paperclipai/paperclip`
URLs)
- [x] My branch name describes the change (e.g. `docs/...`, `fix/...`)
and contains no internal Paperclip ticket id or instance-derived details
- [x] I have run tests locally and they pass
- [x] I have added or updated tests where applicable
- [x] I have updated relevant documentation to reflect my changes
- [x] I have considered and documented any risks above
- [x] All Paperclip CI gates are green
- [x] Greptile is 5/5 with no open P2s, recommendations, or follow-ups
- [x] I will address all Greptile and reviewer comments before
requesting merge

🤖 Generated with [Claude Code](https://claude.com/claude-code)

---------

Co-authored-by: Claude Opus 5.5 <noreply@anthropic.com>
2026-11-05 08:57:55 -06:00
Devin FoleyandPaperclip 909d86b59a fix(native): retry runs that fail before provider work (#18854)
## Thinking Path

> - Paperclip is the open source app people use to manage AI agents for
work.
> - Native runs start the provider through Runner. `session.open` starts
the provider session before any prompt.
> - When `session.open` fails, the server records the generic
`native_session_interrupted`. Recovery evidence then reports
`ambiguous_state`, so the first failure blocks the task with no
automatic retry.
> - The failure is often temporary. On one instance an agent's provider
account hit its usage limit. For about 14 hours every later run failed
at `session.open`, and 47 tasks stayed blocked. Outside limit windows,
the same error also occurs once and a later retry succeeds.
> - The server already has a bounded same-run bootstrap retry for
failures that are proven to come before provider work. It did not
recognize this failure, and it did not consider a known provider limit.
> - This pull request classifies a definite `session.open` failure as a
pre-session failure. Bootstrap retries back off and wait out a known
provider limit. The task is blocked only after the shared budget is
used, with a clear reason.
> - The benefit is that a temporary startup failure or a provider limit
no longer strands tasks on the first failure, and every existing replay
guard stays in force.

## Linked Issues or Issue Description

Refs #18847. That pull request keeps the provider cause on
`session.open` rejections and names typed categories (for example
`classification=provider_rate_limit`). This change does not depend on
it. With #18847, a typed limit at `session.open` uses the same cooldown
path, because the server reads the cause with
`providerFailureFromError`. Refs #18622, which added the
`ProviderFailure` cause. Refs #13993, an open change about legacy
adapter startup backoff; it does not touch the native recovery path.

**What happened?**

A native run (`paperclip_runner`) failed at `session.open` before any
prompt: `ACPX sidecar command session.open was rejected
(retryable=false, classification=session_ensure_failed)`. The server
recorded `native_session_interrupted`. Recovery evidence had no
checkpoint and no provider event, but the cause was not in the
pre-session list, so the mode was `ambiguous_state`. The coordinator
went to `terminal_failure`, a board-owned `active_run_watchdog` action
was created, and the task was set to `blocked` on the first failure.
During a provider usage limit, every later run of the agent failed the
same way, so each task was blocked.

**Expected behavior**

A run that provably failed before provider work retries automatically,
with backoff and a bounded budget. If the agent has a known provider
limit, the retry waits for the cooldown. The task is blocked only when
the budget is used, and the recovery action explains why. A run where
provider work may have started is never replayed.

**Steps to reproduce**

1. Make Runner reject `session.open` for a native run (for example a
provider at its usage limit).
2. Observe the coordinator: `terminal_failure`, `recoveryMode:
"ambiguous_state"`, `providerSessionEstablished: false`. The task is
`blocked`.
3. The new `native-startup-retry.integration.test.ts` reproduces this
with a real database and the executor.

**Paperclip version or commit**

`master` at `5877d751c0e`.

**Deployment mode**

Native Runner with an ACPX Claude provider. The fix is in the server and
is not specific to one deployment mode.

## What Changed

- `nativeSessionFailureSourceCode` returns a new cause,
`provider_session_open_rejected`, when Runner reports that
`session.open` failed or was rejected. Those outcomes are definite, and
the command runs before any prompt. An `indeterminate` outcome stays
`native_session_interrupted`. Earlier, more specific causes (for example
a missing runtime package) keep their classification.
- `nativeProviderRecoveryEvidence` treats the new cause as pre-session.
The durable evidence still decides. A bootstrap retry happens only with
no provider session, no provider event and no checkpoint. Otherwise the
mode stays `ambiguous_state` and the task is blocked as before.
- New module `native-runtime/native-startup-retry.ts` plans each
bootstrap retry. It is called only for `bootstrap_retry` mode.
- Backoff: the existing `infrastructureRetryDelayMs` (about 30 s, then
about 60 s, plus or minus 20 %). The jitter derives from the run and
attempt, and it is persisted with `nextAttemptAt`.
- Limit cooldown: evidence is a `rate_limit` or `quota_exhausted`
provider failure on the current failure (the #18847 shape), or on an
agent run that started in the last 24 hours. A
`native_provider_usage_limit` or `provider_quota` error code also
counts. The cooldown is the provider's `retryAt` (or `retryNotBefore`),
or one hour after the failure when no reset time is known. A later
successful run of the agent clears older evidence. The cooldown is
capped at 24 hours. The retry runs after the cooldown plus the backoff
delay.
- A failed evidence read is logged and falls back to plain backoff, so
it cannot stop the failure from settling.
- The budget does not change: three provider attempts, shared with
checkpoint resumes and replacements. When it is used, the coordinator
records `native_session_retry_exhausted`. The task is blocked, and the
board-owned action says: "Provider startup failed on 3 attempts before
any provider work began. Automatic retries are stopped." When a limit is
known, the message includes the expected reset time.
- While a retry waits, the coordinator detail, the recovery action
evidence and the scheduled wake record `providerCooldownAt`. The next
action names the reset time, and the task projection shows "Retry
scheduled".
- `PROVIDER_LIMIT_DEFAULT_COOLDOWN_MS` (one hour) moves to
`system-recovery-state.ts`. The legacy provider-quota recovery default
now refers to it. The value does not change.
- A chat retry of an exhausted `provider_session_open_rejected` run is
accepted like the other pre-provider causes. The existing proofs still
apply.
- `doc/execution-semantics.md` describes the backoff, the cooldown and
the exhausted state.

## Verification

- Red: before the fix, the first new integration case failed. The
coordinator was `terminal_failure` with `recoveryMode:
"ambiguous_state"`, `originalFailureCode: "native_session_interrupted"`
and `providerSessionEstablished: false`, and the task was `blocked`.
Four more cases failed the same way. The two never-retry cases passed
before and after the fix.
- Green: `npx vitest run
src/services/native-runtime/native-startup-retry.integration.test.ts` in
`server` (embedded PostgreSQL, the real executor, and the real resume
claim). 8 cases pass:
- a rejected `session.open` is retried with backoff (attempt 1 in 24 to
36 s, attempt 2 in 48 to 72 s), and the task stays `in_progress` with an
agent-owned action and a `resume_native_run` wake;
- after three attempts the task is blocked, the action is board-owned
with the clear reason, and the resume claim refuses another attempt;
- a recent limit failure holds the retry until one hour after that
failure, and the claim refuses it before the cooldown;
- a provider reset time from an earlier run, or from the startup failure
itself, sets the cooldown;
  - a distant reset time holds the retry for at most one day;
- a later success, another agent's limit, and an expired limit do not
delay the retry;
- a durable provider event, or an indeterminate `session.open` outcome,
still blocks the task with `ambiguous_state` and no retry.
- `native-session-executor.test.ts`: all 1,087 tests pass, including a
new classification case for `failed`, `rejected`, `indeterminate` and a
different command.
- `chat-channels.integration.test.ts -t "requires terminal-safe native
ownership for an exact chat retry"`: 23 pass, including the new
`session_open` case. That case fails without the list change.
- Related suites pass: native session resumption, native provider
failure, capacity and overload integration tests, provider failure
classification, native status arbiter corpus, native restart recovery.
- `npx tsc --noEmit -p server` passes. `git diff --check` passes.
- [GitHub
CI](https://github.com/paperclipai/paperclip/actions/runs/41713988964)
is green on head `32561aa335d`. This includes `ci / verify`, `ci / e2e`,
typecheck, build, all server, chat and workspace groups, all serialized
server suites, and all Runner checks, which run the native-runtime
server tests. In the first attempt, eleven jobs stopped because their
runners received a shutdown signal; no test reported a failure. A rerun
of those jobs passed.
- A local run of the whole `server/src/services/native-runtime`
directory was stopped before completion because it runs serially for a
long time. CI ran those files.
- Runtime dependency: the new work is one indexed query (`company_id`,
`agent_id`, `started_at`) with `LIMIT 20`. It runs only when a bootstrap
retry is planned or exhausted, not on the normal path. No new timer or
polling: the wait uses the existing persisted `nextAttemptAt` deadline
and the existing resume dispatch.
- Not verified: a live provider account at its usage limit, and a live
remote sandbox that waits through a full cooldown. The full repository
suite was not run locally; CI ran it.

## Risks

- A task that waits for a cooldown stays `in_progress` with its
execution lock, for up to one day. This is the existing same-run retry
state. Stop, reassignment, pause and an explicit Retry keep their
current behavior through the existing claim checks.
- During the wait the failed run keeps its environment lease in the same
way as any same-run retry. A remote lease with an unexported prepared
workspace is retained by the orphaned-lease sweep until the retry runs.
Other active leases of the failed run are released after the usual five
minutes, and the retry acquires a new one.
- A `rate_limit` failure without a reset time (for example a short HTTP
429) delays only startup-failure retries of that agent, by up to one
hour. Normal runs are not delayed, and a later success clears the
evidence.
- A startup failure that needs user action (for example a sign-in
failure) now uses two automatic retries, about 90 seconds in total,
before the task is blocked. Before, it was blocked at once with an
ambiguous reason.
- The agent's other queued runs are not held during a cooldown. Each one
fails at `session.open` without provider work and then waits for the
same cooldown. An agent-wide admission hold has no clean extension point
in the current queue, so it is not part of this change.
- Re-arming consumed scheduled monitors is out of scope. This change
makes it matter less: a run that consumed a monitor wake now retries
itself on the same run. A monitor that a run consumed before its retry
budget was used stays consumed.
- No schema or API change. The new error code appears on runs and in run
error codes.

> For core feature work, check [`ROADMAP.md`](ROADMAP.md) first and
discuss it in `#dev` before opening the PR. Feature PRs that overlap
with planned core work may need to be redirected — check the roadmap
first. See `CONTRIBUTING.md`.

## Model Used

Anthropic Claude Opus 5.5 (`claude-opus-5-5`) through Claude Code, with
extended reasoning and tool use (shell, file editing, test execution).
The host does not expose the context-window size.

## Checklist

- [x] I have included a thinking path that traces from project context
to this change
- [x] I have specified the model used (with version and capability
details)
- [x] I have checked ROADMAP.md and confirmed this PR does not duplicate
planned core work
- [x] I have searched GitHub for duplicate or related PRs and linked
them above
- [x] I have either (a) linked existing issues with `Fixes: #` / `Closes
#` / `Refs #` OR (b) described the issue in-PR following the relevant
issue template
- [x] I have not referenced internal/instance-local Paperclip issues or
links (only public GitHub `#NNN` / `github.com/paperclipai/paperclip`
URLs)
- [x] My branch name describes the change (e.g. `docs/...`, `fix/...`)
and contains no internal Paperclip ticket id or instance-derived details
- [x] I have run tests locally and they pass
- [x] I have added or updated tests where applicable
- [x] I have updated relevant documentation to reflect my changes
- [x] I have considered and documented any risks above
- [x] All Paperclip CI gates are green
- [x] Greptile is 5/5 with no open P2s, recommendations, or follow-ups
- [x] I will address all Greptile and reviewer comments before
requesting merge

Co-authored-by: Paperclip <noreply@paperclip.ing>
2026-11-03 13:24:59 -08:00